Gather your doctor’s prescription and your insurance information. You’ll need the prescription details and your Express Scripts member ID.
Access the Express Scripts provider portal. This is usually accessible through your doctor’s office or via the Express Scripts website. The exact process may vary depending on your doctor’s access.
Complete the prior authorization form online. Accurately fill out all required fields, including medical necessity information as requested by your physician. Be thorough and provide clear details.
Upload supporting medical documentation. This might include your medical history, lab results, or other relevant clinical data, as requested on the form. Ensure all files are legible and in the correct format.
Submit your request. After reviewing your submission, you will receive a confirmation number or email to confirm receipt.
Track your request’s status. Use the tracking number provided to monitor the progress of your prior authorization. Express Scripts’ website or member portal should offer status updates.
Contact Express Scripts directly if needed. If you experience delays or have questions, contact Express Scripts’ customer service using the phone number or email address found on your member ID card or their website.
